Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ask@flyingjane.com. Please note that returns will need to be sent to the following address: 

001, Sai shre mist, 13th A main, 

HAL 2nd Stage, Bangalore - 560008

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
All our products go through several inspections and checks. In the unlikely event that your product is defective or damaged in transit please contact us immediately so we can evaluate the issue and make it right. You can write to ask@flyingjane.com for any issues. Please attach relevant photographs to make the process faster.

Exceptions / non-returnable items
Certain types of items like menstrual cups cannot be returned due to their intimate nature. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ask@flyingjane.com.